Albayt Plastic Eccomerce Store

1. INTRODUCTION

Albayt Plastic Company (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website albaytplastic.com, make purchases, or interact with our services.

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. COMPANY INFORMATION

Data Controller:
Albayt Plastic Company
436 Salmabad, Bahrain
Phone: (+973) 1764 6660
Email: suppor@albaytplastic.com
Business Registration: CR-85357-1

3. INFORMATION WE COLLECT

3.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Place an order for products
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in surveys or promotions
  • Leave reviews or testimonials

Personal information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (credit card details, bank information)
  • Date of birth (if provided)
  • Company name and position (for business customers)
  • Communication preferences

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device type and screen resolution
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits
  • Search terms used on our site
  • Products viewed and purchased

3.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage information. For detailed information about our cookie usage, please see Section 8 below.

4. HOW WE USE YOUR INFORMATION

4.1 Primary Uses

We use your personal information for the following purposes:

Order Processing and Fulfillment:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Handle returns and refunds
  • Provide customer support

Account Management:

  • Create and maintain your account
  • Authenticate your identity
  • Provide access to order history
  • Enable wishlist and saved items functionality

Communication:

  • Respond to your inquiries and requests
  • Send important updates about our services
  • Provide technical support
  • Send newsletters and promotional materials (with consent)

4.2 Business Operations

  • Improve our website and services
  • Analyze customer behavior and preferences
  • Conduct market research
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Resolve disputes and troubleshoot problems

4.3 Marketing and Personalization

With your consent, we may use your information to:

  • Send promotional emails about new products and special offers
  • Personalize your shopping experience
  • Show you relevant product recommendations
  • Display targeted advertisements
  • Invite you to participate in surveys or contests

5. INFORMATION SHARING AND DISCLOSURE

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

Payment Processors:

  • Banks and financial institutions
  • Credit card processing companies
  • Digital payment platforms

Shipping and Logistics:

  • Courier and delivery services
  • Fulfillment centers
  • Inventory management systems

Technology Services:

  • Website hosting providers
  • Email marketing platforms
  • Analytics and tracking services
  • Customer support systems
  • Security and fraud prevention services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal process
  • Government investigations
  • Regulatory compliance requirements
  • Protection of our rights and property
  • Prevention of fraud or illegal activities
  • Public safety concerns

5.4 What We Do NOT Share

We do not:

  • Sell your personal information to third parties
  • Share your data for others’ marketing purposes without consent
  • Provide customer lists to competitors
  • Use your information for purposes other than stated in this policy

6. DATA SECURITY

6.1 Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates
  • Firewall and intrusion detection systems
  • Data backup and recovery procedures

Administrative Safeguards:

  • Access controls and user authentication
  • Employee training on data privacy
  • Confidentiality agreements
  • Regular policy reviews and updates
  • Incident response procedures

6.2 Payment Security

  • We do not store complete credit card information
  • Payment data is processed through PCI-compliant systems
  • Transactions are encrypted and tokenized
  • Regular security scans and monitoring

6.3 Data Breach Notification

In the unlikely event of a data breach, we will:

  • Investigate and contain the incident immediately
  • Notify affected customers within 72 hours
  • Report to relevant authorities as required by law
  • Take corrective measures to prevent future breaches

7. YOUR PRIVACY RIGHTS

7.1 Access and Control

You have the following rights regarding your personal information:

Right to Access:

  • Request a copy of your personal data
  • View your account information online
  • Download your order history

Right to Correction:

  • Update your account information
  • Correct inaccurate personal details
  • Modify your communication preferences

Right to Deletion:

  • Request deletion of your account
  • Remove personal information (subject to legal requirements)
  • Withdraw consent for data processing

7.2 Communication Preferences

Email Communications:

  • Unsubscribe from marketing emails at any time
  • Manage your email preferences in your account
  • Contact us to update your communication settings

Note: You cannot opt out of transactional emails related to your orders and account security.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, contact us at:

  • Email: support@albaytplastic.com
  • Phone: (+973) 1764 6660
  • Mail: 436 Salmabad, Bahrain

We will respond to your request within 30 days of receipt.

8. COOKIES AND TRACKING

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and enable certain website functionality.

8.2 Types of Cookies We Use

Essential Cookies:

  • Shopping cart functionality
  • User authentication
  • Security features
  • Site navigation

Performance Cookies:

  • Website analytics
  • Page load optimization
  • Error tracking
  • User behavior analysis

Functional Cookies:

  • Language preferences
  • Location settings
  • Customization features
  • Remember me functionality

Marketing Cookies:

  • Targeted advertising
  • Social media integration
  • Campaign tracking
  • Personalized content

8.3 Managing Cookies

You can control cookies through your browser settings:

  • Accept or decline cookies
  • Delete existing cookies
  • Set preferences for future visits
  • Receive notifications when cookies are set

Note: Disabling certain cookies may affect website functionality.

8.4 Third-Party Cookies

Our website may contain cookies from third-party services:

  • Google Analytics for website statistics
  • Social media plugins
  • Payment processing services
  • Customer support tools

9. DATA RETENTION

9.1 Retention Periods

We retain your personal information for different periods based on the type of data:

Account Information:

  • Active accounts: Until account deletion is requested
  • Inactive accounts: 3 years of inactivity
  • Deleted accounts: 30 days (for recovery purposes)

Order and Transaction Data:

  • Purchase history: 7 years (for tax and legal purposes)
  • Payment information: As required by financial regulations
  • Shipping information: 2 years after delivery

Marketing Data:

  • Newsletter subscriptions: Until unsubscribed
  • Marketing preferences: 2 years of inactivity
  • Campaign analytics: 3 years

Website Usage Data:

  • Analytics data: 26 months
  • Log files: 12 months
  • Security logs: 6 months

9.2 Secure Deletion

When data is no longer needed, we securely delete it using:

  • Secure data wiping techniques
  • Physical destruction of storage media
  • Cryptographic erasure
  • Certificate of destruction when required

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Location

Your personal information is primarily stored and processed in Bahrain. However, some of our service providers may be located in other countries, including:

  • United States (cloud hosting services)
  • European Union (analytics and support tools)
  • Regional Gulf countries (logistics partners)

10.2 Transfer Safeguards

When we transfer data internationally, we ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes
  • Binding corporate rules

11. CHILDREN’S PRIVACY

11.1 Age Restrictions

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11.2 Parental Consent

If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.

11.3 If We Learn of Data Collection from Children

If we become aware that we have collected personal information from a child under 18 without parental consent, we will:

  • Delete the information immediately
  • Do not use the information for any purpose
  • Not disclose the information to third parties
  • Contact the parent or guardian if possible

12. THIRD-PARTY LINKS AND SERVICES

12.1 External Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites.

12.2 Social Media Integration

We may use social media plugins that allow you to:

  • Share content on social platforms
  • Log in using social media accounts
  • View social media feeds
  • Access customer reviews and ratings

These features may collect information about your visit and are governed by the privacy policies of the respective social media companies.

12.3 Third-Party Recommendations

Before providing personal information to any third-party service, we recommend:

  • Reading their privacy policy
  • Understanding their data practices
  • Checking their security measures
  • Verifying their legitimacy

13. CHANGES TO THIS PRIVACY POLICY

13.1 Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • New legal requirements
  • Technological developments
  • Customer feedback and requests

13.2 Notification of Changes

When we make significant changes to this policy, we will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Send email notifications to registered users
  • Display prominent notices on our website
  • Provide a summary of key changes

13.3 Continued Use

Your continued use of our services after policy changes constitutes acceptance of the updated terms. If you do not agree with the changes, please discontinue using our services.

14. CONTACT INFORMATION

14.1 Privacy Officer

For all privacy-related inquiries, concerns, or requests, please get in touch with our Privacy Officer:

Albayt Plastic Company – Privacy Officer
436 Salmabad, Bahrain
Phone: (+973) 1764 6660
Email: support@albaytplastic.com
Business Hours: 09:00 AM – 6:00 PM Sunday till Thursday

14.2 Response Time

We are committed to addressing your privacy concerns promptly:

  • General inquiries: Within 24 hours
  • Data access requests: Within 30 days
  • Urgent security matters: Immediately
  • Complex issues: Within 48 hours

14.3 What to Include in Your Request

When contacting us about privacy matters, please include:

  • Your full name and contact information
  • Account information (if applicable)
  • Specific nature of your request or concern
  • Any relevant order numbers or dates
  • Preferred method of response

15. LEGAL COMPLIANCE

15.1 Applicable Laws

This Privacy Policy is designed to comply with:

  • Kingdom of Bahrain data protection laws
  • Gulf Cooperation Council privacy regulations
  • International privacy standards
  • E-commerce regulations
  • Consumer protection laws

15.2 Regulatory Cooperation

We cooperate with privacy regulators and authorities to:

  • Address complaints and inquiries
  • Ensure compliance with legal requirements
  • Participate in privacy investigations
  • Implement required corrective measures

15.3 Dispute Resolution

If you have unresolved privacy concerns, you may:

  • File a complaint with the relevant data protection authorities
  • Seek mediation through consumer protection agencies
  • Contact our customer service for resolution
  • Pursue legal remedies under applicable laws

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

© 2025 AlAliaa Plastic Factory W.L.L. All rights reserved.